I can't make this stuff up

So the air conditioning people missed two appointments to fix the A/C - kind of annoying, after our flooring woes, but we'd used these people before so they get a little more slack.

They were out last Thursday to put in a new A/C unit. Did all the work, gave us a break on the price because of the problems we'd had (work was supposed to have been done on May 18, originally).

Saturday night Heather notices that the floor is wet by the cat's food. We look around for a bit, thinking maybe the cat had just had an accident, and then Heather discovers the floor is wet by the utility closet as well. She digs everything out of the closet and finds a pipe leaking.

Turns out they hadn't bothered to connect the condensation line into the drain - just left the original pipe in and hooked it back in, except that it was now two inches too long and didn't hit the drain. Our air conditioner, which had been working overtime, had been dumping water onto the floor of the utility closet at a rate of "about two cups per hour"*. Not enough for us to notice a gush of water, but enough to have soaked through the wall and into the carpeting on the other side.

So we may have another water claim due to flooding, not less than six months after the first one. Joy.

The technician's response was "oh yeah, that's an easy fix - do you have a saw?" I don't think he was getting that I was pissed because they should've caught it in the first place and now I might have water damage. AGAIN.

*also from the tech. Didn't seem to bother him that it had been doing this for two days, though.