Continuing fun adventures of the floor that wouldn't get finished...
Before I begin - the cat's fine, for those of you who just come here to find out about her. ;)
Tuesday I get a call from the owner of the flooring company, after I threatened them with the Better Business Bureau. Seems that there was a death in the family, which is why he didn't return my calls for five days. Okay, fair enough, but even telling the girl who takes calls for your company that tidbit might've helped. He explains that the guys who left on the 9th without doing our floors had "a situation" to deal with at home, which is why they lied to me about why they couldn't finish the work that day. And the owner told them that "communication was important" and "he had to be honest with people", sentiments that I wish he had taken to heart. So he swears all over that the work will be done by close of business Saturday, but can't give me an appointment yet.
Thursday comes and we've still not been given any kind of service appointment, so Heather calls again. Turns out they had us down for Saturday morning (silly us) from 8-10.
Saturday morning comes and at 10:15 or so, someone shows up at the door. We finally get the transition pieces for carpet to flooring (although the one in the "foyer" area is black, not brown, and we now have white quarter-round pieces on our natural wood moulding - but we're gonna paint that anyway) and the kitchen floor got cleaned up.
Still no baseboards. Owner offers up the explanation that the baseboards were a different contract than the floor (true), we haven't been charged for those yet (also true), and now everything that was contracted for is done (not really, since we did contract for the damn baseboards).